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Sometimes, things can go wrong, or you need some help!

Email

Email us at [email protected] — the best way to reach the team, including anything that needs to be handled privately.

Website

See the contact options on groniz.com.

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Billing & refunds

For questions specific to a paid subscription (refunds, invoice changes, plan downgrades, account closure):
  • Email [email protected] — the fastest route. A team member will reach out. Don’t share API keys, OAuth secrets, or payment details until asked, and never in a screenshot.
  • Refunds, account data, and GDPR requests are all handled over email at [email protected].
Before opening a billing ticket, check the troubleshooting pages — many “I was charged but X” issues turn out to be a Stripe.js script blocker or a private-window localStorage issue.

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How to effectively ask for support

Try to follow this guide when asking for support, in this order; Goal, Environment, Changes, Results.

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Goal

Start off by explaining what you were trying to do:
  • I want to schedule a post on Reddit at 6pm
  • I want to connect my LinkedIn page
  • I want to call the Public API from my own app

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Environment

Share the relevant parts about your environment. Which browser are you using (Firefox, Chrome, …)? Are you hitting the web console, the CLI, the API, or MCP?
  • I’m using Firefox on Windows 10
  • I’m calling the Public API with the CLI on macOS
  • I’m connecting a channel from the console on Chrome

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Changes

Most likely something has changed, what is it?
  • I updated my browser to the latest version and now …
  • I reconnected a channel and now …
  • I think this used to work, but now…

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Results

What happened? What did you expect to happen?
  • I see a blank screen
  • I see an error message
  • I see a 404 page