> ## Documentation Index > Fetch the complete documentation index at: https://docs.groniz.com/llms.txt > Use this file to discover all available pages before exploring further. # Support > Get help with Groniz Sometimes, things can go wrong, or you need some help! Email us at **[hello@groniz.com](mailto:hello@groniz.com)** — the best way to reach the team, including anything that needs to be handled privately. See the contact options on groniz.com. ## Billing & refunds For questions specific to a paid subscription (refunds, invoice changes, plan downgrades, account closure): * **Email [hello@groniz.com](mailto:hello@groniz.com)** — the fastest route. A team member will reach out. Don't share API keys, OAuth secrets, or payment details until asked, and never in a screenshot. * Refunds, account data, and GDPR requests are all handled over email at [hello@groniz.com](mailto:hello@groniz.com). Before opening a billing ticket, check the [troubleshooting pages](/troubleshooting/billing) — many "I was charged but X" issues turn out to be a Stripe.js script blocker or a private-window localStorage issue. ## How to effectively ask for support Try to follow this guide when asking for support, in this order; **Goal, Environment, Changes, Results**. ### Goal Start off by explaining what you were trying to do: * *I want to schedule a post on Reddit at 6pm* * *I want to connect my LinkedIn page* * *I want to call the Public API from my own app* ### Environment Share the relevant parts about your environment. Which browser are you using (Firefox, Chrome, …)? Are you hitting the web console, the CLI, the API, or MCP? * *I'm using Firefox on Windows 10* * *I'm calling the Public API with the CLI on macOS* * *I'm connecting a channel from the console on Chrome* ### Changes Most likely something has changed, what is it? * *I updated my browser to the latest version and now ...* * *I reconnected a channel and now ...* * *I think this used to work, but now\...* ### Results What happened? What did you expect to happen? * *I see a blank screen* * *I see an error message* * *I see a 404 page*